Have some questions? We have some answers. Check out our Frequently Asked Questions below.

Shipping Policy

When will my order ship?+

If your order is placed by 11 am PST, your order will be processed and shipped the same business day. If you placed your order after 11 am PST, it will ship the following business day. We do not ship on weekends.

What shipping methods does Senté offer?+

We offer the following shipping methods: FedEx Ground, Fedex 2 Day, FedEx Standard Overnight.

Where does Senté ship to?+

Senté ships products purchased through our site only to street addresses within the United States and its territories. Please note that we do not ship products to APO/FPO, PO boxes, or internationally.

How do I track my order?+

Once your order ships, we will send you an email providing the shipment tracking number(s). To see the detailed progress of your shipment, click on the tracking number link provided in your email. Please note that tracking details may not be active immediately with FedEx or any other carrier we engage. In that case, check back in a few hours or the following day.


How can I find out more information about a product?+

You can learn all about our products on their individual product pages. If you have any other questions or concerns, let us know by emailing customerservice@sentelabs.com.

Are your products safe to use while pregnant or lactating?+

We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your OB/GYN regarding the specific products you want to use during pregnancy or while breastfeeding.

Are Senté products cruelty-free?+

Yes, they are cruelty-free. We do not test any of our products on animals.

Can you help with a product I bought from a third-party marketplace?+

We are only able to guarantee the authenticity of products purchased on sentelabs.com or through authorized partnerships. We are not able to process returns or exchanges or otherwise assist with orders not placed through sentelabs.com.

Returns & Exchanges

How do I start a return or exchange?+

We are sorry you did not love your Senté product. Please reach out to customerservice@sentelabs.com or call our customer service at 800-205-6774 to start a return or exchange. Please have your order number and the products you would like to exchange or return ready, and we will take care of the rest.

What is your return policy?+

We offer a 30-day money-back guarantee. To place a return, please reach out to customerservice@sentelabs.com or call our customer service at 800-205-6774.

How long does it take to process a return?+

Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?+

If you received a product different from the one that you ordered, please contact us at customerservice@sentelabs.com or call our customer service at 800-205-6774. We will get you the Senté product you ordered as soon as possible!


When will my credit card be charged?+

Your credit card will be charged as soon as your order is accepted and processed.

What forms of payment do you accept?+

We accept Visa, Mastercard, American Express Discover, and debit cards. Unfortunately, we cannot accept checks or money orders.

What can I do if my payment is declined?+

If your payment didn’t go through, please check that your card’s billing details (such as the security code and billing address) match what you have entered into our system.

Order Questions

How can I update my order?+

If you need to cancel or modify an order, please email us at customerservice@sentelabs.com as soon as possible. Our fulfillment center processes orders quickly, but we will do our best to process your request.

How can I check the status of my order?+

You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.


What is Subscription?+

Senté subscription service is a convenient way for you to get the skin care products you want delivered on a regular schedule. We automatically send you your favorite skin care products based on your chosen frequency. The service is easy to use and customizable; you can update your orders at any time in your account on sentelabs.com. As a member of Senté Subscription service, you will receive complimentary shipping on all subscription orders, plus 1 complimentary sample on your second subscription orders and 2 complimentary samples on your third and fourth subscription orders.

You always have complete control over your Senté Subscription orders. You will receive an email reminder 10 days before each order ships. You can change your delivery frequency, next order date, or quantity anytime by visiting the subscription section of your sentelabs.com account. Changes to orders can be made any time before the next scheduled shipment date and you can cancel at any time.

How do I join Subscription?+

Joining Subscription is easy; it can be done while browsing on a product page. To get started, simply select the Subscription option for your desired product, select your preferred shipment frequency and then check out with your Senté account. No account? Don't worry, it's fast and easy to create one either during your shopping experience or as you proceed to check out.

What will happen after I join Subscription?+

After you join Subscription, you will receive an email confirming your subscription order. This email will include a link to access the ‘Subscription’ section in your account where you can manage your future orders, subscription items and account information.

We will place your Subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. We will send you an email reminder 10 days before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your replenishment, and confirmation when an order is placed successfully.

How do I make changes to my Subscription order?+

Once you’ve joined, Subscription is easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel an subscription by visiting the ‘Manage Subscription’ section in your account. Please allow up to 24 hours for modifications or cancellations to be processed.

• Change an order date:To change your next order date, please visit the ‘Subscription’ section within your account and click the ‘Change Date’ button to the right of the next shipment date then select a new date for your order. This will change the order date for the entire subscription order.

• Skip a delivery:To skip a Subscription order, please visit the ‘Subscription’ section within your account and click the ‘Skip Order’ button to the right of the upcoming order date to skip the entire order.

• Change shipment frequency:To modify the delivery frequency for a subscription item, please visit the ‘Subscription’ section within your account. The current delivery frequency is displayed next to each replenishment item in a dropdown menu next to ‘Every’. To change the delivery frequency for an individual replenishment item, simply click the frequency dropdown next to the item you would like to modify and select your next desired frequency from the dropdown menu.

• Send an order now:To send a Subscription order now, please visit the ‘Subscription’ section within your account and click the ‘Send Now’ button to the right of the upcoming order date to send the entire order. Once the order has shipped using the "Ship Now" feature, the next delivery date will be calculated using the existing frequency and the "Ship Now" date.

• Cancel a subscription item:To cancel a subscription item, please visit the ‘Manage Subscription’ section within your account and click the ‘Cancel Subscription’ link below the item you wish to cancel. You’ll be prompted to confirm this action and indicate your reason for canceling. Once you’ve selected a cancel reason and clicked the ‘Stop Subscription’ button, your subscription will be canceled and no future orders will be placed. You will receive an email notification confirming this action. Please allow up to 24 hours for any modifications or cancellations to be processed.

How do I make changes to my Subscription account information?+

To review or modify your Subscription account information, visit ‘Subscription’ located within your account.

• Change my shipping address:Click the ‘Payment Methods’ link then click ‘edit’. You will receive an email from Shopify to update your payment method. This address will apply to all subscription and future orders unless otherwise noted.

• Change my billing address:Click the ‘Payment Methods’ link. You can edit your billing address by updating your payment method. Please remember to press OK and verify that your updated information saved successfully. We kindly ask that you allow up to 24 hours for modifications or cancellations to be processed.

How do I view my future deliveries?+

Your very next scheduled orders will be listed in the ‘Subscription’ section of ‘My Account’.

How do I combine items to be in the same order?+

Subscription items that have the same order date, shipping address, billing address and payment method will ship as one order. If you have more than one Subscription item and want the items to ship in the same order, simply visit ‘Subscription’ section of your account and change the next order dates to be the same. Also, confirm the orders are going to the same shipping address and have the same billing address and payment method.

Can I add items to my next order with an existing subscription service order?+

Yes. To do so, you must be logged into your sentelabs.com account. Visit the skin care product page you wish to add to your order and find the “Add this to my order on:” button. When you click this button, you will have the option to add the item as one time only or as a subscription item.

What about promotions at the time of my Subscription order?+

Subscription orders qualify for Gift with Purchase offers or discount codes on the first subscription order only.

Can I use rewards points on Subscription orders?+

Rewards points from Senté Rewards cannot be redeemed for use on Subscription orders. However, Subscription orders will still earn these points when applicable.

What types of payment are accepted for Subscription?+

All Subscription orders require a credit or debit card payment. Alternative payment forms, such as PayPal, AfterPay and Senté Rewards cannot be accepted.