FAQ


Have some questions? We have some answers. Check out our Frequently Asked Questions below.

Shipping Policy

When will my order ship?+
If your order is placed by 11 am PST, your order will be processed and shipped the same business day. If you placed your order after 11 am PST, it will ship the following business day. We do not ship on weekends.
What shipping methods does Senté offer?+
We offer the following shipping methods: FedEx Ground, Fedex 2 Day, FedEx Standard Overnight.
Where does Senté ship to?+
Senté ships products purchased through our site only to street addresses within the United States and its territories. Please note that we do not ship products to APO/FPO, PO boxes, or internationally.
How do I track my order?+
Once your order ships, we will send you an email providing the shipment tracking number(s). To see the detailed progress of your shipment, click on the tracking number link provided in your email. Please note that tracking details may not be active immediately with FedEx or any other carrier we engage. In that case, check back in a few hours or the following day.

Product

How can I find out more information about a product?+
You can learn all about our products on their individual product pages. If you have any other questions or concerns, let us know by emailing customerservice@sentelabs.com.
Are your products safe to use while pregnant or lactating?+
We have not done any product testing on pregnant women or nursing mothers. We recommend you consult your OB/GYN regarding the specific products you want to use during pregnancy or while breastfeeding.
Are Senté products cruelty-free?+
Yes, they are cruelty-free. We do not test any of our products on animals.
Can you help with a product I bought from a third-party marketplace?+
We are only able to guarantee the authenticity of products purchased on sentelabs.com or through authorized partnerships. We are not able to process returns or exchanges or otherwise assist with orders not placed through sentelabs.com.

Returns & Exchanges

How do I start a return or exchange?+
We are sorry you did not love your Senté product. Please reach out to customerservice@sentelabs.com or call our customer service at 800-205-6774 to start a return or exchange. Please have your order number and the products you would like to exchange or return ready, and we will take care of the rest.
What is your return policy?+
We offer a 30-day money-back guarantee. To place a return, please reach out to customerservice@sentelabs.com or call our customer service at 800-205-6774.
How long does it take to process a return?+
Credit card refunds usually take 5-10 business days to appear on your statement.
What should I do if I receive the wrong product?+
If you received a product different from the one that you ordered, please contact us at customerservice@sentelabs.com or call our customer service at 800-205-6774. We will get you the Senté product you ordered as soon as possible!

Billing

When will my credit card be charged?+
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?+
We accept Visa, Mastercard, American Express Discover, and debit cards. Unfortunately, we cannot accept checks or money orders.
What can I do if my payment is declined?+
If your payment didn’t go through, please check that your card’s billing details (such as the security code and billing address) match what you have entered into our system.

Order Questions

How can I update my order?+
If you need to cancel or modify an order, please email us at customerservice@sentelabs.com as soon as possible. Our fulfillment center processes orders quickly, but we will do our best to process your request.
How can I check the status of my order?+
You can view the order status on your Account page, which will be updated after your order is placed and again once your order ships.